In the US, we’re famous for our overly friendly customer service. Servers, bartenders, and retail associates are trained to go out of their way to smile, make small talk, and do anything in their power to put their customers at ease. Coming from a person who worked in that world for a good while– it …
Seguir leyendo ‘America really needs to learn to relax’: Company implements ‘Code Sunshine,’ forces employees to be weird customer service robots
Categoría:customer service
20+ Hospitality Memes For Hardened Hotel Workers
Working in a hotel is not for the tenderhearted. If you think that restaurant workers deal with the public at its worst, you have no idea. Hospitality employees have to deal with people when they’ve spent hours traveling, are hungry, and are upset about having to spend $150 a night to sleep in a room. …
Seguir leyendo 20+ Hospitality Memes For Hardened Hotel Workers
Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead
As they say, ‘What goes around, comes around’. The way you treat those around you serves as a glimpse into the future because, eventually—perhaps not today or tomorrow—that is how you will also be treated. The story that follows is an excellent example of how Karma never lets us down. OP works as a front …
Seguir leyendo Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead
‘My theory that delivery apps ruined the world is truer every day’: Apartment Dweller Calls Out DoorDash Driver for Not Bringing Food to Her Door, Restarts Customer Entitlement Debate
Those who provide services to us: they’re people too! In a post-Karen society, it would be nice to think that we all had an awareness of how to treat those in customer-facing roles with the respect they deserve, especially when the industries they work in are often overworked and underpaid. Apparently, though, this all goes …
Seguir leyendo ‘My theory that delivery apps ruined the world is truer every day’: Apartment Dweller Calls Out DoorDash Driver for Not Bringing Food to Her Door, Restarts Customer Entitlement Debate
‘He took it too far’: Petty Family Leave Restaurant a Bad Review in an Attempt to Get an Extra Discount
As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we’re being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your …
Seguir leyendo ‘He took it too far’: Petty Family Leave Restaurant a Bad Review in an Attempt to Get an Extra Discount
Karen Refuses to Tip Servers Despite Restaurant Continuously Complying With Her Demands
As a former server, I can attest to the fact that ninety-nine percent of customers are Karens. However, it’s our positive outlook that keeps us sane. Though the evidence may seem to contradict our sense of optimism, we, for some reason, hold onto this notion that one day our table will greet us with a …
Seguir leyendo Karen Refuses to Tip Servers Despite Restaurant Continuously Complying With Her Demands
Customer Refuses to Tip Waiter After Demanding Menu Be Tailored to His Preferences
In my younger years, I worked as a waitress to support myself. My eight-hour shift at the restaurant would be followed by a job working in retail till the early hours of the morning. To be honest, though, I wasn’t very good at being a waitress, and I didn’t particularly love my work there either. …
Seguir leyendo Customer Refuses to Tip Waiter After Demanding Menu Be Tailored to His Preferences
Karen Takes It One Step Too Far When Bossing Coworkers Around
Being in a professional setting requires one to interact with a variety of people. Some of which, we don’t particularly like. That being said, it is important to remain composed at all times. The story below is an account of a frustrated employee who works at the hospital restaurant. It makes sense that the …
Seguir leyendo Karen Takes It One Step Too Far When Bossing Coworkers Around
31 Memes for Employees Spending All Their PTO Before Christmas Eve
We love our independent queens and kings who take pride in their hard work. But we are in no way able to relate. All we have to do is wait for the clock to strike five so we can get back home. It’s almost like a prequel to Cinderella, only that we get to go home, change …
Seguir leyendo 31 Memes for Employees Spending All Their PTO Before Christmas Eve
Customer Goes Off On Employee Over Service, Manager ‘Fires’ Employee
Everybody has had some experience working in customer service. I have almost exclusively worked in customer service roles until about a year ago. Throughout my career, I have dealt with a wide range of people, from really pleasant clients who have become close friends to customers who continue to haunt me in my dreams. Dealing …
Seguir leyendo Customer Goes Off On Employee Over Service, Manager ‘Fires’ Employee