Can’t they afford their employees a shred of dignity? Every full-time employee should be entitled to a lunch break. It’s not right to expect workers to chow down their lunches in less than 5 minutes so they can get back to work as quickly as possible. I’m known for eating my food as quickly as …
Seguir leyendo Call Center Managers Reserves Break Room for Higher-Ups Only, Forcing Employees to Eat Lunch on a Bench in Front of the Bathrooms
Categoría:call center
Incompetent call center manager forces employee to follow awkward script word for word, gets a lesson when customer calls to compliment it: ‘Did you just say included therein?’
Saying «included therein» to every customer is like a legally binding ritual. Working in a call center already requires a special kind of patience, but this situation took it to another level. The job itself was simple enough, helping customers with home warranty claims, but the real challenge was management. Specifically, a supervisor who believed …
Seguir leyendo Incompetent call center manager forces employee to follow awkward script word for word, gets a lesson when customer calls to compliment it: ‘Did you just say included therein?’
Call center supervisors allow favorite employees to slack off while coworkers take calls, face payback when worker crashes personal computer: ‘I’m just a call center employee. I don’t code’
In the system that we currently live in, most companies, businesses, and workplaces are supposed to be meritocracies. In theory, those who are the best at their jobs should be the ones who get recognized and rewarded, or at least, that is the narrative that we are often fed. In practice, many embittered employees know …
Seguir leyendo Call center supervisors allow favorite employees to slack off while coworkers take calls, face payback when worker crashes personal computer: ‘I’m just a call center employee. I don’t code’
‘I swore… He burst out laughing’: Call center employee uses extra colorful language with a customer, ends up getting thanked for it
When dealing with difficult customers at work, you are trained to stay professional. There are many paths you can take when you encounter a customer who is now making you the reason for every issues to possibly occur. It is difficult to keep your cool and stick to your training when someone is berating you …
Seguir leyendo ‘I swore… He burst out laughing’: Call center employee uses extra colorful language with a customer, ends up getting thanked for it
‘No children in the home younger than 16’: Job posting advertises crazy, Orwellian work-from-home stipulations
The ability to work from home has been a huge boon for many of the workers of the world. Over-surveillance hasn’t. The nice thing about working from home is not having to commute, spend money on lunch, and have to put on shoes. But it also adds a nice level of flexibility. If your kid needs something, or if you …
Seguir leyendo ‘No children in the home younger than 16’: Job posting advertises crazy, Orwellian work-from-home stipulations
Incompetent Employer Forces Technician to Work in Call Center, Gets Hit With OSHA Violations
A lot of jobs come with responsibilities that they weren’t really advertised with. For example, many corporations have a sneaky way of introducing meetings where valuable hours of staring at spreadsheets should be. That said, this switcheroo is far more messed up when somebody is forced to do something completely different to what they are …
Seguir leyendo Incompetent Employer Forces Technician to Work in Call Center, Gets Hit With OSHA Violations
Male Karen Refuses Help From Female Tech Support, Malicious Compliance Ensues
We are sorry to report that there are still dudes out there who assume men are experts in literally everything and women don’t know what they’re talking about, even if it’s their job. Unfortunately for the main character in u/Terrible-Fix-9798‘s story, OP was part of a tech support staff that was almost entirely women. The …
Seguir leyendo Male Karen Refuses Help From Female Tech Support, Malicious Compliance Ensues
18 Relatable Call Center Memes For All the Brave Soldiers Putting People on Hold
I’ve worked most genres of minimum wage job in my life, and one of the ones I liked the least was answering phones. Of all the ways to speak to customers, phone call is one of the most degrading ones. There’s something about not seeing the face of a customer service representative or salesperson that …
Seguir leyendo 18 Relatable Call Center Memes For All the Brave Soldiers Putting People on Hold
Customer Service Workers Share Their Most Haunting Customer Interactions
If there’s one thing everyone learns when they work a customer service job, it’s that the general public sucks. They’re frequently rude, unreasonable and annoying for no good reason, and usually the person on the receiving end doesn’t earn much more than minimum wage for the pleasure of dealing with them. The meanness might be …
Seguir leyendo Customer Service Workers Share Their Most Haunting Customer Interactions
Customer Service Workers Share The Most Haunting Interactions They’ve Had With The Public
If there’s one thing everyone learns when they work a customer service job, it’s that the general public sucks. They’re frequently rude, unreasonable and annoying for no good reason, and usually the person on the receiving end doesn’t earn much more than minimum wage for the pleasure of dealing with them. The meanness might be …
Seguir leyendo Customer Service Workers Share The Most Haunting Interactions They’ve Had With The Public