tales-from-the-front-desk

‘That sounds like a you problem…’: Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

Working in the hospitality industry can be challenging. There are a lot of factors to take into account, in addition to the long hours, entitled guests, and constant barrage of unreasonable requests. The story that follows is an account of a frustrated front desk clerk. A woman approached the Original Poster (OP) while she was …
Seguir leyendo ‘That sounds like a you problem…’: Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

Not all heroes wear capes, some work as front desk clerks in random hotels. I got married when I was pretty young, and even though I didn’t actually have a case of cold feet the night before my wedding, I did have my doubts. Call me dramatic, but getting married is a huge decision, and …
Seguir leyendo ‘You saved my wedding…’: Hotel clerk turns into therapist when approached by bride with cold feet the night before her wedding

Do you even stop to think – how on earth did people manage to live their lives before the internet existed? Sure, it might have been more peaceful and carefree times, but how did they go places without GPS? How did they find information without Google? I know this sounds completely ignorant of me, but …
Seguir leyendo ‘Ma’am, you do know Google is free right?’: Hotel clerk gets fed up with demanding guest who expects clerk to be an encyclopedia

Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients ‘no’, which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, …
Seguir leyendo ‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

Almost 99 percent of the time, customer service representatives handle difficult clients. In one contact with a customer service representative, a customer can release weeks’ worth of stress and anxiety. The story below is an account of a hotel front desk clerk. The Karen of the century checks into the hotel, marking the official start …
Seguir leyendo ‘Can’t say I didn’t warn you…’: Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

As they say, ‘What goes around, comes around’. The way you treat those around you serves as a glimpse into the future because, eventually—perhaps not today or tomorrow—that is how you will also be treated. The story that follows is an excellent example of how Karma never lets us down. OP works as a front …
Seguir leyendo Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

Businesses and their owners take on more of the risk and, in return, take more of the reward, paying workers a small portion of the value of their production and taking the rest for providing the means. This is the basis of a capitalist system and the argument used by your boss for why he’s …
Seguir leyendo ‘With HER own card’: Manager makes hotel desk worker pay for a guest’s room when he refuses to

Whatever happened to cleaning up your own mess? It’s one thing if you spill a drink at a restaurant and are waiting for a waiter to help clean it up, but it’s quite another when your kid makes a giant mess in the hallway outside your hotel room and you try to bother the one …
Seguir leyendo ‘It needs to be cleaned up’: Hotel guest’s kid makes a mess in the hallway, demands front desk agent to clean it up and slams the door in his face