Categoría:hotel staff

‘Has this person not ever stayed in a hotel room?’: Entitled hotel guest tries to check in at 3 AM the day of his booking, doesn’t realize why they can’t take him

Publicado el por Categorías:customer service, customers, entitled customers, hospitality, hotel, hotel clerk, hotel employee, hotel guest, hotel room, hotel staff, hotels, karen-customer, karen-story, male-karen, Reddit, reddit stories, reddit story, reddit thread, service industry

If you’ve never been to a hotel before, there might be a few tips and tricks you don’t know about. You may not realize that a «continental breakfast» is not as fancy as it sounds. You may not know to check the Bibles on the nightstands for cash. And you may not know that check-in …
Seguir leyendo ‘Has this person not ever stayed in a hotel room?’: Entitled hotel guest tries to check in at 3 AM the day of his booking, doesn’t realize why they can’t take him

Hotel guest snaps at receptionist after she messes up his room assignment 3 times in a row: ‘The third room wasn’t even cleaned yet—there were towels on the floor and an unmade bed’

Publicado el por Categorías:customer, customer service, customer support, customers, guest, guests, hospitality, hotel, hotel clerk, hotel employee, hotel guest, hotel room, hotel staff, hotels, receptionist

When you work in the service industry long enough, you can start to believe that customers intentionally scream and holler at you for their own sick pleasure. If you work at a busy restaurant or a retail store during the holiday season, you’re bound to get treated like you’re sub-human at least once per shift, …
Seguir leyendo Hotel guest snaps at receptionist after she messes up his room assignment 3 times in a row: ‘The third room wasn’t even cleaned yet—there were towels on the floor and an unmade bed’

‘The rules don’t apply to me’: Hotel Staff Remove a Guest Who Showed Up at the ‘No Kids’ Pool With Her Child, Ignoring Hotel Policy

Publicado el por Categorías:boss, children, employees, hotel guest, hotel policy, hotel pool, hotel rules, hotel staff, kids, mother, parenting, policy, pool, swimming, toys, work, workplace-stories-reddit

Some people are under the impression that the rules don’t apply to them, especially at hotels. One person described their experience at a ‘no kids’ hotel pool area they were at. Another guest had showed up with her kid in tow, and the kid was playing with Star Wars toys which he happily spread around, …
Seguir leyendo ‘The rules don’t apply to me’: Hotel Staff Remove a Guest Who Showed Up at the ‘No Kids’ Pool With Her Child, Ignoring Hotel Policy