Baristas Gripe About the Dumbest Things That Customers Get Mad At

All types of customer service are not for the faint of heart, but being a barista seems to be one of the tougher positions in this category. Wrangling the general public before they’ve fed their caffeine addiction and making a load of different coffee orders correctly feels like a lot for minimum wage. It can …
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People Share the Strangest Questions Customers Have Asked Them

One of the worst customer interactions I’ve ever had was when I worked at a Chinese food place. A guy placing his order told me that his pregnant wife was allergic to sesame, and if she had any of it, she’d break out in hives. He also mentioned that this was her favorite restaurant. I …
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‘I’m in touch with somebody else’: Guy too good for event worker’s credential help, gets to wait for ages instead

It’s important not to succumb to the sweet nectar of hubris. When we begin to think too much of ourselves, we invite the certainty that we will be made fool of.

Untamed Karen Tries to Bring Fake Service Animal Into Store, Gets Told Off, Loses Her Mind

It’s really hard to imagine what is going through these entitled Karen’s minds sometimes. But, whatever it is, it always seems to manifest itself in the same way… A wonton lust for self-important gratification.  This Karen decided it would be in everyone’s best interest for her to bring «Sarah Jessica Barker» (Thanks u/EdgeFish for that …
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Company Charges Nonsensical Convenience Fee, Customer Makes Things Even Less Convenient

It’s surprisingly common for banks, mortgage buyers, and most famously event ticketing companies to charge completely manipulated fees that have no basis in reality. What is a «convenience fee» when bill processing is automated anyway? They say it’s for convenience, but in truth it’s for their convenience, not yours. And the reason people feel pressured …
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Malicious Compliance: Receptionist Refuses to Help Patient in Person, So They Opt to Phone Her Instead

When this patient walked up to the receptionist to try and make an appointment they were told that appointments could be made over the phone only, so they whipped out their phone and called the doctor’s office right in front of the receptionist.  Bureaucracies are an inertant force and dealing with them can be like …
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Trucking Company Takes Clients Own Advice and Fires Them After Calling Their Bluff

«Why don’t you just fire us then.» is an empty threat that you should never make, somewhere along the lines of «If you don’t do this I quit» or «Why don’t you just leave if you don’t like it.» When one makes such threats they’re saying it thinking they’re in a position of power.  It’s …
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Customer Service Workers Share Their Most Haunting Customer Interactions

If there’s one thing everyone learns when they work a customer service job, it’s that the general public sucks. They’re frequently rude, unreasonable and annoying for no good reason, and usually the person on the receiving end doesn’t earn much more than minimum wage for the pleasure of dealing with them. The meanness might be …
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Entitled Customer Complains About Being Shortchanged, Forfeits Getting Extra

We all like to know that we are going to get our money’s worth, especially in these heady days of a cost of living crisis. When the only thing that doesn’t seem to be increasing in price is Arizona Iced Tea, it’s important to make sure we’re not getting cheated with pretty much anything we …
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Weary Cashier Speaks Out Against Elderly Customers for Trauma Dumping on Workers

Anyone who has worked with the general public for minimum wage can tell you that it’s traumatizing. What not everybody will clarify, though, is that sometimes this suffering comes from the trauma of the customer, as well as your own. As a random stranger paid to perform a service for others, you tend to come …
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