When dealing with difficult customers at work, you are trained to stay professional. There are many paths you can take when you encounter a customer who is now making you the reason for every issues to possibly occur. It is difficult to keep your cool and stick to your training when someone is berating you …
Seguir leyendo ‘I swore… He burst out laughing’: Call center employee uses extra colorful language with a customer, ends up getting thanked for it
Categoría:customers
‘I found our server and the hostess both scrolling on their phones in silence’: Husband and wife refuse to tip waitress after being forgotten by her for 25 minutes after being seated, even after telling the hostess once 15 minutes had passed
Complaining about Karens and other «Can I speak to the manager» types is easy. At this point, it has almost become a cliche, with middle-aged women around the world being terrified of the Karen accusations. We all love to hate the Karens, but when they’re gone, we’ll miss them. Karens, or rather, anyone gutsy enough …
Seguir leyendo ‘I found our server and the hostess both scrolling on their phones in silence’: Husband and wife refuse to tip waitress after being forgotten by her for 25 minutes after being seated, even after telling the hostess once 15 minutes had passed
Entitled customer provokes discourse pleading to be able to choose the gender of her Instacart shopper: ‘Go shop for yourself’
What is the price that we should pay for not having to do basic chores ourselves? If the army of apps on many phones is anything to go by, this should only be monetary. In countries like the USA, we live in an age of ultimate convenience so long as we have the cash for …
Seguir leyendo Entitled customer provokes discourse pleading to be able to choose the gender of her Instacart shopper: ‘Go shop for yourself’
Entitled customer provokes discourse by pleading to be able to choose the gender of her Instacart shopper: ‘Go shop for yourself’
What is the price that we should pay for not having to do basic chores ourselves? If the army of apps on many phones is anything to go by, this should only be monetary. In countries like the USA, we live in an age of ultimate convenience so long as we have the cash for …
Seguir leyendo Entitled customer provokes discourse by pleading to be able to choose the gender of her Instacart shopper: ‘Go shop for yourself’
Hotel guest snaps at receptionist after she messes up his room assignment 3 times in a row: ‘The third room wasn’t even cleaned yet—there were towels on the floor and an unmade bed’
When you work in the service industry long enough, you can start to believe that customers intentionally scream and holler at you for their own sick pleasure. If you work at a busy restaurant or a retail store during the holiday season, you’re bound to get treated like you’re sub-human at least once per shift, …
Seguir leyendo Hotel guest snaps at receptionist after she messes up his room assignment 3 times in a row: ‘The third room wasn’t even cleaned yet—there were towels on the floor and an unmade bed’
‘She calls everyone «honey” and “sweetie,» and chit chats with patrons instead of just letting them eat’: Georgia-born waitress asks coworker why she doesn’t get as many tips, gets mad when he says New Jersey customers don’t appreciate her southern charm
There’s a huge difference between what constitutes respect in the Northern and Southern United States. When my family moved to Texas, we collectively went through a huge amount of culture shock regarding the term «ma’am.» I hated that I was expected to call every adult woman «ma’am,» and my mom hated that everyone around her …
Seguir leyendo ‘She calls everyone «honey” and “sweetie,» and chit chats with patrons instead of just letting them eat’: Georgia-born waitress asks coworker why she doesn’t get as many tips, gets mad when he says New Jersey customers don’t appreciate her southern charm
Customer refuses to ‘pay forward’ the $42 coffee order from the car behind him after a kind stranger pays for his $4 coffee: ‘The cashier looked at me with total contempt’
I’m so glad I never worked in a drive-thru window because if I did, I would’ve floundered the second somebody wanted to pay for the person behind them. I don’t know how to pull up the credit card information of a customer who just left! What are you, nuts? Against all odds, drive-thru employees find …
Seguir leyendo Customer refuses to ‘pay forward’ the $42 coffee order from the car behind him after a kind stranger pays for his $4 coffee: ‘The cashier looked at me with total contempt’
Entitled New York restaurant staff refuse to let customers cut homemade birthday cake, serve them tiny slices then claim there is none left: ‘It took 5 or 6 hours of my time and I would value it at several hundred dollars’
Baking is a seriously impressive hobby. While anybody can throw some package mix together and call it a day, it takes real patience and skill to make and decorate a great cake. There’s a good reason those artisanal bakers charge so much. As a result, it’s a real privilege to have a friend who knows …
Seguir leyendo Entitled New York restaurant staff refuse to let customers cut homemade birthday cake, serve them tiny slices then claim there is none left: ‘It took 5 or 6 hours of my time and I would value it at several hundred dollars’
Grocery store Karen faces financial retaliation after purposefully driving shopping cart over fellow customer’s foot: ‘Who knows what she would have done if she caught me when enraged’
As you might expect with something that combines a chore and the retail industry, grocery shopping can be a pretty stressful experience at times. Often, this can be due to the other customers. Grocery rage is a close second to road rage when it’s bad, that is for sure. This is an issue that one …
Seguir leyendo Grocery store Karen faces financial retaliation after purposefully driving shopping cart over fellow customer’s foot: ‘Who knows what she would have done if she caught me when enraged’
Fed up servers reveal the best ways they deal with entitled customers who interrupt their greeting with a drink order: ‘And coffee to you too’
It’s not groundbreaking to say that working with the general public can often be a challenging experience. For every sweet person who makes the customer service experience almost worthwhile, there are several nightmares who think nothing of treating those offering them a service with the utmost disrespect. Servers in particular often have to deal with …
Seguir leyendo Fed up servers reveal the best ways they deal with entitled customers who interrupt their greeting with a drink order: ‘And coffee to you too’