‘That sounds like a you problem…’: Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

Working in the hospitality industry can be challenging. There are a lot of factors to take into account, in addition to the long hours, entitled guests, and constant barrage of unreasonable requests. The story that follows is an account of a frustrated front desk clerk. A woman approached the Original Poster (OP) while she was …
Seguir leyendo ‘That sounds like a you problem…’: Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

Kid wants a doughnut that isn’t his, entitled parents won’t tell him no: ‘I refused a doughnut to a kid and then called his mom out’

You know… kids are dumb; it’s really an undeniable and certifiable fact. In fact, it’s not even a programming error rather it’s actually one of the features of being a kid; you don’t have to know everything or be responsible and can romp around; it’s up to your parents, other guardians, or mining foreman to …
Seguir leyendo Kid wants a doughnut that isn’t his, entitled parents won’t tell him no: ‘I refused a doughnut to a kid and then called his mom out’

Entitled Karen calls baker at 9:30 PM demanding she make her a cake for 120 people by tomorrow: ‘You realize I’m the one with the money’

In our modern age, there are very few food items that you can’t get at the drop of a hat. If you want a bucket of crispy KFC fried chicken delivered directly to your door, you can get it if you’re willing to pay the price. We live in a culture of instant gratification; for …
Seguir leyendo Entitled Karen calls baker at 9:30 PM demanding she make her a cake for 120 people by tomorrow: ‘You realize I’m the one with the money’

Karen demands lifeguard find her lost bracelet at bottom of the pool, calls ‘this generation’ lazy because he couldn’t find it: ‘We tell people not to wear jewelry in the pool’

Lifeguarding is such a strange job when you really think about it. Water parks, beaches, and community pools around the world put the lives of their patrons in the hands of bored athletic teenagers, making $12 an hour if they’re lucky. It’s honestly a miracle that there aren’t more drownings at pools, given how undertrained, …
Seguir leyendo Karen demands lifeguard find her lost bracelet at bottom of the pool, calls ‘this generation’ lazy because he couldn’t find it: ‘We tell people not to wear jewelry in the pool’

‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients ‘no’, which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, …
Seguir leyendo ‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

‘Can’t say I didn’t warn you…’: Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

Almost 99 percent of the time, customer service representatives handle difficult clients. In one contact with a customer service representative, a customer can release weeks’ worth of stress and anxiety. The story below is an account of a hotel front desk clerk. The Karen of the century checks into the hotel, marking the official start …
Seguir leyendo ‘Can’t say I didn’t warn you…’: Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

‘You’re enabling his lifestyle’: Kindhearted Man Told off by Random Woman for Giving Money to a Homeless Man

There are those who struggle more than others. In the game of life, not everyone is dealt the same hand. The story that follows tells the story of a generous individual who made an effort to help someone in need. The story begins with OP setting the stage. There are a lot of homeless people wandering …
Seguir leyendo ‘You’re enabling his lifestyle’: Kindhearted Man Told off by Random Woman for Giving Money to a Homeless Man

Server Finds Herself on the Ground in Last Attempt to Salvage Tips From Customers During Shift Gone Wrong

Ninety percent of the time, the food industry is demanding and stressful. Even in the wee hours of the night, you depend on an infinite number of associates and suppliers to make ends meet. The story below is of a woman who worked at a privately owned fine dining restaurant. OP reflects on her time …
Seguir leyendo Server Finds Herself on the Ground in Last Attempt to Salvage Tips From Customers During Shift Gone Wrong

Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

As they say, ‘What goes around, comes around’. The way you treat those around you serves as a glimpse into the future because, eventually—perhaps not today or tomorrow—that is how you will also be treated.  The story that follows is an excellent example of how Karma never lets us down. OP works as a front …
Seguir leyendo Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

‘He took it too far’: Petty Family Leave Restaurant a Bad Review in an Attempt to Get an Extra Discount

As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we’re being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your …
Seguir leyendo ‘He took it too far’: Petty Family Leave Restaurant a Bad Review in an Attempt to Get an Extra Discount