As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we’re being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your place.

The following story tells an account of a distressed server who had to work on Christmas Eve. Since OP was a new employee at the time, she was forced to give up her Christmas Eve and work a shift due to the unwritten laws of good customer service. However, things became worse when an entitled family came in and demanded to be served. The father of the family made it his goal to criticize OP periodically throughout the night. But rather than caving into the father’s constant stream of insults, OP remained firm in her determination to continue providing them with the best possible service.

After a hard night, the family departs (thanks to the manager, who kindly gave them an extensive list of discounts), but the story doesn’t finish there. After a few months, the restaurant manager receives a letter… So, if you are curious to discover what was written in the letter, what actually happened throughout the night, and how OP handled this nightmare of a family, check out the story below! And when you’re done, check out the story of the girl who forced her roommate to vacate the apartment so she could throw a party!