If we were to ask gamers about how they would describe many gaming companies, ‘good customer service’ would not always be at the top of the list. One of the downsides of having video games as an interest is that the relationship between distributor and consumer is not always the most friendly, and many gamers have faced some unfortunate consequences because of this.

This is what happened to a disgruntled Redditor a few years back, after his PlayStation account got hacked and somebody racked up a $500 making purchases on it. When he turned to customer support for help, they tried to argue he had made the purchases himself—then banned his account when he attempted a chargeback.

It just so happened that this savvy customer was also a developer, and so he decided to apply for a job at the company in California where he had a conference so they would cover his flight costs. It’s fair to say he got his money back, and then some.