If you have ever been a patron anywhere, then you know how things should go down. You should be alerted of pricing before you commit to the product. That is just how an honest living works. You don’t want to go somewhere where they don’t tell you the price until after you have purchased the product, and then it’s something you would have never agreed to pay for in the first place if you kew, but now it’s too late. That feels icky and also is a strain on you wallet.
So when this loyal nail salon customer found out she was being taken advantage of, she didn’t keep that knowledge to herself.