If retail work wasn’t hellish enough, it turns out that even providing good customer service can get you reprimanded by the bosses. One troubled redditor recently shared their experience working as a mystery shopper to r/antiwork, which spurred a lively thread of many other stories from former mystery shoppers and retail workers. The thread reveals that the mystery shopping strategy is much more about snitching on employees for failing to properly scam customers than it is about ensuring quality customer service. Many employees received poor scores for helping customers in the wrong way (that is, helping a customer find the most cost-effective option rather than pressuring them to buy a particular product in the interest of the company). Some of the reasons for getting points docked sounded so ridiculous and arbitrary that I wouldn’t be surprised if they were made up on the spot. Keep scrolling for highlights from the thread.