Awkward silences make most people uncomfortable, but Gen Z is just built different. Born through an era of exponential social media changes, global chaos, and shifting communication connectivity, Gen Z has evolved beyond social pleasantries. In their experience, there’s simply no point. In fact, as a generation focused on «real» interactions and significant relationships, Gen Z keeps their circle small and their socializing specialized. Unlike Gen X or Millennials, obsessed with filling conversational space with chitchat and idle pleasantries, Gen Z proves that they don’t need all of that.
Nor do they want it.
To save themselves from exasperated speech, meaningless connections, and overstimulation, Gen Zers, particularly in the customer service space, resort to a workplace communication technique that is so simple and so infuriating, that older generations don’t even know how to respond to it. Apparently, as they exercise their right to remain silent, the awkward void grows beyond what older generations can physically endure and, as a result, the «Gen Z stare» is born.
